Here you can read most asked questions. In case you
still do not have an answer, don't hesitate and write us!
CrossCloud is free for private users. To see the pricing for companies, please check the pricing page. The Standard plan is a great place to start using the essential features of CrossCloud. And when you are ready to do more, you can upgrade to Plus or Enterprise.
The new version 1.0 of CrossCloud supports Dropbox, Google Drive, OneDrive, Box, NextCloud, OwnCloud and other WebDAV accounts. For companies, CrossCloud supports other resources like Windows Shares, FTP servers and many more. We are constantly adding support for new services and storages. A service you want to use is not there? Please send us the name of the provider so we can look into it.
CrossCloud is available for MacOS, and Windows (>7) with mobile apps for Android and iOS coming very soon.
Currently not. We are working on the mobile versions and they will be released very soon for Android and iOS.
Yes. After mobile applications, web is the next platform on the roadmap. No release date fixed yet though.
Most accounts with CrossCloud support OAuth. This means that when you change your password, this does not affect the account. For some accounts (such as OwnCloud), you need to re-enter your password once CrossCloud has detected that it cannot access the data any more.
After the installation, CrossCloud runs as a background application in your tray (Windows bottom right or MacOS Top right bar). Simply click on the icon to display the user interface. The following explains the UI:
To get started, simply add an account and see how your data gets synced to the CrossCloud directory.
No. CrossCloud works completely without any server and if you don’t log in – no information will leave your device. We offer the login to our users, who want to transfer their settings across different devices. So if you log in, you can log in on any other device and your accounts and settings will be there.
Adding accounts in CrossCloud is very easy. Simply hit the “+” button and select the type of storage you want to add.
Go to settings and select “accounts”. You just have to click “remove account”, it will automatically be removed.
CrossCloud does not store or save any data – it only builds bridges between storage solutions (without any of our servers in between), preserving their security policies. CrossCloud allows you to protect all your data with strong encryption (AES256) and confidentiality requirements. Every information is encrypted and protected by your key or password and CrossCloud doesn’t have access to that information. The key also does not leave your device, but can be generated on any other device using the password that you enter.CrossCloud uses very strong AES 256 bit encryption in a safe mode of operation (CBC). The passwords is derived using PBKDF2 with 77k iterations, a 32 byte salt and SHA512 as round function. This offers more than military and banking standard security on the files. Keys are protected using a key-management scheme and AES-Keywrap to wrap keys.
When you don’t login to CrossCloud (CrossCloud account), we do not store any of your data and none of your data goes through or on any of our servers. The CrossCloud client application directly connects to your storages without a central server distributing them. So no data whatsoever on any of our servers. When updating – we use a unique (random) ID to track active users – that’s all.
When you login and use your CrossCloud account to sync your settings (storages, rules etc.) – the account and rule information is securely stored on our servers and given to any device where you log in. We don’t store your password and take great care of your credentials. But the account information has to be stored on our servers.
No user encryption key whatsoever EVER leaves your devices or is synced to one of our servers. So we NEVER have access to your enryption keys (This is why you need to enter the encryption password on all of your devices – we need to generate it as we don’t have it).
The administrator console is a backend that let’s administrators monitor, control and secure the usage of data through the client. So while the team uses the client to sync and share data – in the background the administrator can make sure everything is safe and secure. It’s built as a platform, so packages can be bought as they are needed.