Support

How can we help you?

Product

Yes, sure! CrossCloud is designed for private users as well as businesses. We are heavily focusing on facilitating CrossCloud to help companies control and embrace cloud storage. With CrossCloud, we establish a situation that enables everyone in the company to use any storage service, while giving the necessary control and security back to the company. Please contact us to receive more information.

CrossCloud is free for private users. To see the pricing for companies, please check the pricing page. The Standard plan is a great place to start using the essential features of CrossCloud. And when you are ready to do more, you can upgrade to Plus or Enterprise.

The new version 1.0 of CrossCloud supports Dropbox, Google Drive, OneDrive, Box, NextCloud, OwnCloud and other WebDAV accounts. For companies, CrossCloud supports other resources like Windows Shares, FTP servers and many more. We are constantly adding support for new services and storages.  A service you want to use is not there? Please send us the name of the provider so we can look into it. 

CrossCloud is available for MacOS, and Windows (>7) with mobile apps for Android and iOS coming very soon. 

Currently not. We are working on the mobile versions and they will be released very soon for Android and iOS.

Yes. After mobile applications, web is the next platform on the roadmap. No release date fixed yet though.

Get started

Simply go to our Download Page and click download for your platform. 

Most accounts with CrossCloud support OAuth. This means that when you change your password, this does not affect the account. For some accounts (such as OwnCloud), you need to re-enter your password once CrossCloud has detected that it cannot access the data any more. 

After the installation, CrossCloud runs as a background application in your tray (Windows bottom right or MacOS Top right bar). Simply click on the icon to display the user interface. The following explains the UI:



  1. Status. Shows you what CrossCloud is doing right now — if it is syncing or all files are up to date.
  2. Open your CrossCloud folder. CrossCloud syncs all your files to a single folder on your local system. With a click here, you always get to that place.
  3. Add account. Adding accounts in CrossCloud has become even easier. Simply hit the “+” button and select the type of storage you want to add.
  4. Settings. In this menu, you can see which acounts you currently have added and how much space is used and left on them. All other settings, such as security and changing your sync folder (YES that’s possible now!) can be found here.


    To get started, simply add an account and see how your data gets synced to the CrossCloud directory. 

    No. CrossCloud works completely without any server and if you don’t log in – no information will leave your device. We offer the login to our users, who want to transfer their settings across different devices. So if you log in, you can log in on any other device and your accounts and settings will be there. 

    Adding accounts in CrossCloud is very easy. Simply hit the “+” button and select the type of storage you want to add.


    Go to settings and select “accounts”. You just have to click “remove account”, it will automatically be removed.


    Security and privacy

    CrossCloud does not store or save any data – it only builds bridges between storage solutions (without any of our servers in between), preserving their security policies. CrossCloud allows you to protect all your data with strong encryption (AES256) and confidentiality requirements. Every information is encrypted and protected by your key or password and CrossCloud doesn’t have access to that information. The key also does not leave your device, but can be generated on any other device using the password that you enter.

    CrossCloud uses very strong AES 256 bit encryption in a safe mode of operation (CBC). The passwords is derived using PBKDF2 with 77k iterations, a 32 byte salt and SHA512 as round function. This offers more than military and banking standard security on the files. Keys are protected using a key-management scheme and AES-Keywrap to wrap keys. 

    When you don’t login to CrossCloud (CrossCloud account), we do not store any of your data and none of your data goes through or on any of our servers. The CrossCloud client application directly connects to your storages without a central server distributing them. So no data whatsoever on any of our servers. When updating – we use a unique (random) ID to track active users – that’s all.

    When you login and use your CrossCloud account to sync your settings (storages, rules etc.) – the account and rule information is securely stored on our servers and given to any device where you log in. We don’t store your password and take great care of your credentials. But the account information has to be stored on our servers.

    No user encryption key whatsoever EVER leaves your devices or is synced to one of our servers. So we NEVER have access to your enryption keys (This is why you need to enter the encryption password on all of your devices – we need to generate it as we don’t have it).

    Business

    We at CrossCloud help protect and control your company data in the easiest way possible. We deliver an innovative solution with which employees can use any cloud storage providers they want, while the company gets the needed transparency, control and security back. The unique approach towards solution is a provider-independent cloud storage client for all user devices. This client can connect multiple different cloud storages and sync data to and from the client system. Therefore, users can use all theirs (and company´s) accounts in one application which is fully controlled by the company. This enables the company to encrypt data in the background, keep backups of files on company servers and record how data is shared or enforce policies on the usage.

    The administrator console is a backend that let’s administrators monitor, control and secure the usage of data through the client. So while the team uses the client to sync and share data – in the background the administrator can make sure everything is safe and secure. It’s built as a platform, so packages can be bought as they are needed.